Table of Content

1. Reporting a Hacker
   • Report a user directly to Support
   • Report a hacker In-Game
2. Reporting Chat Abuse
3. Reporting via Support Ticket

Reporting a Hacker

We highly recommend you report players suspected of hacking or cheating directly to us via a support ticket but you can also report the user directly in-game.

Report a user directly to Support

1. Record a video of the hacking player either directly in game or using the Replay tool.
   • We recommend the Replay tool as this will show the names of all nearby players! Type /demorec into the chat to start a recording, /demostop will stop the recording and save it on your device.
   • The user's username or AGID must be included in the report or video.
   • The video must show the user cheating.
2. Create a Support ticket through our Support Website.
3. Attach all screenshots & videos that you have collected about the incident and the player. 
4. Submit the ticket. 

Report a hacker In-Game

1. Open the Player list in the Social menu.
2. Right-click their username and select Report Player. 
   You can also select the Report Player option on the death screen when you die.
3. Add a title and description to your report. Give as much detail on the user (Username, Alderon Games ID), server, and location as possible. 
4. Select the Cheating category and click Send.

Reporting Chat Abuse

1. Open the Player list in the Social menu.
2. Right-click their username and select Report Player. 
   Alternatively, you may click the yellow warning triangle.
3. Add a title and description to your report.
   Provide as much detail as you can regarding the event. This will assist Alderon Games in investigating.
4. Select the correct report type.
5. Click Send.

Note: Please be aware that mass reporting users in multiple categories or for the same offense will not increase the chances of the user receiving a sanction.

Reporting via Support Ticket

If you would like to submit screenshots or videos with your report, you can do so by filling out a Support Ticket. 

1. Take a screenshot or recording of the player's Username, Alderon Games ID, and the chat logs during the incident.
   Please include all text you would like to report.
2. Create a Support ticket through our Support Website.
3. Attach all screenshots & videos that you have collected about the incident and the player. 
4. Submit the ticket. 

Note: Reporting a player is not the only action you can take. We recommend muting aggressive or abusive players. How to Mute a Player

You may read our Terms of Service for more information on what behaviour may warrant a player report.