Alderon Games has a dedicated Support team that can be reached by submitting a ticket via our Help Center. The Support team can directly assist with the following issues.
- Incorrect Discord linked to AG account
- Missing items/orders
- Refunds
- Player reports
- Server reports
- Ban or Mute appeals
- Questions
You may open a Support ticket for the issues above as well as any other issues you experience.
On average, support tickets are answered within 24-72 hours of receiving them, however if you have waited more than seven days for a response or further help, please check that there are no replies in your spam or junk inboxes.
Please be aware that repeatedly opening Support tickets can result in a delay in resolving your issue. We recommend submitting one ticket per issue.