How to request a Refund

Refunds for PC or Google Play Store

If you would like to request a refund for an order from the Alderon Games Store or Google Play Store, please open a support ticket on our website. Your refund request must include the following order details:
- Your Alderon Games account ID
- The order reference code of the order(s) you want to refund.

Please ensure that you have the correct Order reference and Alderon Games ID in your refund request. An incorrect order reference means we will be unable to locate your purchase and you will need to contact us again. 

Refunds for PlayStation®️

For refunding purchases of Path of Titans on PlayStation®️, you must send a refund request through the PlayStation®️ website.

Alderon Games cannot refund your purchases through our support system, as all customer service support for PlayStation®️ purchases are processed through the PlayStation®️ support system.

By following the links provided and following their instructions, you may be able to receive a refund on your purchase:
https://www.playstation.com/en-us/support/store/ps-store-refund-request/ 

For support with any technical issues with Path of Titans or your Alderon Games account, you can contact our support team by submitting a support ticket:
How to open a support ticket

Refunds for Xbox

For refunding purchases of Path of Titans on Xbox, you must send a refund request through the Xbox website.

Alderon Games cannot refund your purchases through our support system, as all customer service support for Xbox purchases are processed through the Xbox support system.

By following the links provided and following their instructions, you may be able to receive a refund on your purchase:
https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders 

For support with any technical issues with Path of Titans or your Alderon Games account, you can contact our support team by submitting a support ticket:
How to open a support ticket

Refunds for Nintendo Switch™️

For refunding purchases of Path of Titans on Nintendo Switch™️, you must send a refund request through the Nintendo®️ support website.

Alderon Games cannot refund your purchases through our support system, as all customer service support for Nintendo Switch™️ purchases are processed through the Nintendo®️ support system.

By following the links provided and following their instructions, you may be able to receive a refund on your purchase:
https://www.nintendo.co.uk/Support/Nintendo-Switch/Refund-for-Downloaded-Game-or-DLC-Wrong-Game-Didn-t-Like-Game-Accidental-Purchase--1379023.html 

For support with any technical issues with Path of Titans or your Alderon Games account, you can contact our support team by submitting a support ticket:
How to open a support ticket

Refunds for IOS

If you would like to request a refund your Path of Titans or Backer Skin purchase, you must do it through the App Store or Contact Apple directly.
Alderon Games does not control any refunds on purchases made through the App Store so we are unable to refund your purchase(s) on our end. We cannot give an estimated time of arrival for when you will receive your funds back after initiating a refund request as Apple processes the refund.

By following the link provided and following Apple's instructions, you may be able to receive a refund on your purchase: https://support.apple.com/HT204084

How to find your Alderon Games account ID 

More information regarding refunds can be found at: https://alderongames.com/legal/refunds 

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