Table of Content

1. Launcher Issues
   • Launcher refuses to open
   • Launcher infinitely looping/restarting
   • Path of Titans "Play" button not working
2. Launcher Errors
   • ENOTFOUND
   • EPERM: Operation not permitted
   • ETIMEDOUT
   • ECONNREFUSED
   • Failed to download content
   • Failed to locate Battleye library libBEClient.dylib
   • Missing game files
   • Outdated Windows error still appearing after updating
   • Unhandled Exception: 0xc06d007e
     • Windows N
     • Webroot
   • Unhandled Exception: EXCEPTION_ACCESS_VIOLATION
3. Path of Titans game crashes and errors
   • Application Hang Detected
   • Connection Lost
   • Crashing on start-up or stuck in loading screen
   • Fatal Error: Line 378
   • Fatal Error: Line 1130
   • Fatal Error: Line 859
   • Game opens as a black screen

This article outlines and explains some of the common errors and crashes that may be encountered during your time playing Path of Titans, along with some recommendations to attempt and fix these issues. If further assistance is required, please feel free to contact our Support Team by submitting a Support ticket.

Launcher Issues

Launcher refuses to open

• Ensure that your Windows operating system version is up to date as our launcher and game may not support outdated versions of Windows 10 or 11. You can do so by following our link here: https://alderongames.com/windows-outdated
• Check that you do not have an antivirus program or firewalls that are blocking the launcher. We would suggest temporarily disabling them while using the launcher. If there is an antivirus/firewall program that is blocking our program, you will need to whitelist our program so it is not blocked.
  
  

Launcher infinitely looping/restarting

This error will require you to completely uninstall the launcher via your add/remove programs on your PC. After uninstalling, you will need to restart your computer.

After your computer has completely rebooted, you will need to download the latest launcher installer from our website: https://alderongames.com/ 

Path of Titans 'Play' button is not working

This error can be caused by your Windows version being out of date.

Please make sure that you meet the requirements for Path of Titans for Windows devices, which is Windows 8.1 or later. If you are running an earlier version of Windows, such as Windows 7, Path of Titans may run into compatibility issues or fail to work properly.

 

Launcher Errors

ENOTFOUND

This particular error is caused by a DNS (Domain Name System) / internet connection issue.

We would suggest restarting your internet or waiting a few hours before trying again. This may also be an issue with an antivirus program interfering with your connection to our servers, so we would recommend temporarily disabling it while you are playing Path of Titans.

EPERM: Operation not permitted

This is a permission error; this is usually caused when the user has run the launcher as an administrator previously. which can cause issues with the file permissions.

You will need to close your launcher and follow these instructions:

1. Open your file directory, and open (C:\Program Files\Alderon Games)
2. Delete the game dir file (Path of Titans-demo)
3. Open the launcher and try again

ETIMEDOUT

This error appears when the connection from your launcher and our login server is interrupted. There are several things you may need to do to resolve this issue.

• Please make sure you do not have an antivirus program that is blocking you from logging into the launcher. We would suggest temporarily disabling it while you attempt to login. If you do have an antivirus program that is blocking our program, you will need to whitelist our program so it is not blocked.
• Make sure you have a stable internet connection when logging into your Alderon Games account in our launcher. If you have a fast internet speed and don't have connection issues playing other video games or streaming services, then this is most likely not the issue.
• Update your Windows operating system to the latest version, as our launcher and game do not support older versions of Windows 10 or 11. You can do so by following our link here: https://alderongames.com/windows-outdated
• Delete your launcher cache in the launcher files. We will provide a step by step instruction on how to do so below:

1. Open the Alderon Games launcher settings by clicking on the Cogwheel icon next to your username. Then select the Game tab. In the Game tab, click on the Folder icon in the Installation Directory section.
   
   
   
   
2. Once open, you will need to left click on your LauncherCache file once. Once that file is selected (it will look highlighted in blue in Windows 10, or a blue checkmark in Windows 11), simply press Shift + Delete on your keyboard at the same time and click on the Yes button. You can also right-click on the file once to open up several options and select the delete option. 
   
   
   
   

3. After deleting your launcher cache, restart your launcher and log into your Alderon Games account. Please make sure to not delete any other files, as this will most likely cause issues with your launcher and result in you needing to completely uninstall the launcher and re-download it.

ECONNREFUSED

• Please disable any VPN programs that you are using while while troubleshooting this error
• Please make sure you do not have an antivirus program that is blocking you from logging into the launcher. If you do have an antivirus program that is blocking our program, you will need to whitelist our program so it is not blocked. You may also temporarily disable your anti-virus to determine if it is impacting your ability to connect to our servers. 
  
  • Please re-enable your anti-virus after testing.
• Open the Alderon Games Launcher and run the Diagnostic Tool. This will test your connection to our servers. 
  • Please be aware that this tool takes a short time to complete. 
• Once completed, please copy the code that the tool provides
• You will then need to contact Alderon Games Support with a brief description of your issue and provide our Support team with the code from the Diagnostic Tool. 

Failed to download content

This error can be caused by issues with your internet connection, or a program on your computer may be blocking Path of Titans from downloading properly.

1. Please ensure that you do not have an antivirus program or firewalls that are blocking you from downloading. We would suggest temporarily disabling them while you attempt to download or update Path of Titans. If you do have an antivirus program that is blocking our program, you will need to whitelist our program so it is not blocked.
2. Make sure you have a stable internet connection when attempting to download or update Path of Titans on our launcher. If you have a fast internet speed and don't have connection issues playing other video games or streaming services, then this is most likely not the issue.
   
   

Failed to locate Battleye library libBEClient.dylib

This error can occur on Mac and is related to the MacOS signing. It can be bypassed by attempting the following:

1. Restart your PC. In some cases this step is enough, but if this doesn't resolve the issue, please proceed to the next step.
2. Create a new Mac user account.
3. Restart your PC once more.
4. Download and install the game on the new Mac user.
   

 

Missing game files

This error will require a clean reinstall. To do this you will need to uninstall your launcher, and then delete your app data with the following instructions: 

1. Press your Windows Key and type in %appdata*
2. Press the Enter key
3. Delete both Alderon Launcher folders, as shown below:
   
   

 

Outdated Windows error still appearing after updating

This error is caused by having compatibility mode on. With this enabled it attempts to run the program on an older version of Windows, which is most likely a version we do not support, as we don't support old Windows 10 or 11 versions. 

1. Locate your Alderon Games Launcher file via your desktop shortcut or using the Windows 10/11 search bar, right click the file/shortcut and select the 'Properties' option
2. Upon opening the Properties window, open the Compatibility tab and un-check the 'Run this program in compatibility mode for:' box
   
   

Unhandled Exception: 0xc06d007e

This error is typically caused by either Windows N or antivirus disabling or removing game files such as Webroot.

Windows N

Windows N does not contain the media files included in non-N versions of Windows. To be able to play the game, you must download the missing Windows files from Microsoft's website.

Webroot

This crash can occur when Webroot falsely flag and removes files from your game. To solve this issue, you must whitelist our software and repair the game files following the steps below:

1. Whitelist Path of Titans and the Path of Titans Launcher in Webroot.
   1. Open Webroot
   2. Click the PC Security Gear
   3. Click the Block/Allow Files Ribbon
   4. Click Add File
   5. Browse to the program to whitelist
   6. Select the program and click Open
2. Start the Alderon Games Launcher.
3. Click on the cogwheel beside the PLAY button.
4. Select Scan and Repair.

Doing this should repair any damage caused by Webroot and let you play the game as normal.

If this did not fix the error, please contact our support with as much information as possible!

 

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION

This crash is caused by programs such as MSI Afterburner, EVGA or Riva Tuner Statistics or similar programs that alter the computer fans, which may interfere with the game, causing the game to crash. We recommend uninstalling the program causing the crash to avoid the issue.

If this did not fix the error, please contact our support with as much information as possible!

 

Path of Titans game crashes and errors

Application Hang Detected

If your desktop device falls within our minimum specifications and you still get this error, please make sure your monitor is connected directly to your graphics card (GPU). It is possible on most desktop computers to connect your monitor directly to your motherboard, bypassing your GPU, resulting in your computer not being able to utilise the GPU for your game accordingly. This will, in most cases, lessen the performance or in worst cases, result in a crash.

If you are unsure how to correctly connect your PC, we highly recommend you either contact your PC retailer or manufacturer or alternatively contact our support with sufficient pictures of your device. Your PC retailer or manufacturer will have the most knowledge about your device and its layout.

 

Connection Lost

Connection lost from Official Matchmaking server with ID: XXXXX
This error can occur if either you lose connection with the server or the server goes offline such as during an unexpected server crash. If you suspect one of our official servers have crashed, please feel free to alert one of our moderators in our Discord server for fastest response. You may also contact our Support. If you are the only user affected please try the following:

• Ensure you are in an area with stable internet connection
• Ensure you are using Wi-Fi and not Data
  • We recommend an ethernet cable connection if possible.
• If you are using a shared network, that other people are not downloading, streaming or using something that requires a lot of download bandwidth
  

In less common scenarios this error can also occur for Android users. We highly recommend you contact our Support if you are affected.

Crashing on start-up or stuck in loading screen

This issue can be caused by various issues such as out of date drivers or Windows versions, or your PC being unable to support and run Path of Titans.

If you have been active in the Public Test Branch, following these steps may solve your issue:

1. Press your Windows Key and type in %appdata%
2. Press the 'Enter' key and go to the file location: Appdata > Local > PathOfTitans > Saved
3. Delete the 'DatabaseCache' folder and restart your demo and launcher

 

Fatal Error:
[File:C\Jenkins\workspace\UE53\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line 378]

This error is related to a conflict with 13900K/KF/KS or i9-14900K/KF/KS CPUs and Unreal Engine. As for any hardware-related issue we recommend you reach out to your hardware manufacturer or a computer repair specialist to ensure no new and unwanted issues are introduced to your device.

You can read more about this error here.

 

Fatal Error:
[File:C\Jenkins\workspace\UE53\Engine\Source\Runtime\VulkanUtil.cpp] [Line: 1130]

This crash can be caused by running an outdated or corrupt graphics driver or OS.

Ensure that your graphics drivers are fully up to date. It is recommended to periodically or always do a clean installation of your graphics drivers. For OS related issues we recommend you reach out to a computer repair specialist to ensure no new and unwanted issues are introduced to your device.

 

Fatal Error: [File:Unknown] [Line: 859]

This crash error is most likely caused by your launcher attempting to run DirectX 12 as your renderer and may be fixed by changing your renderer settings to DirectX 11 in your launcher.

1. Click the cogwheel next to your username in the top right of the Alderon Games launcher
2. Select the 'GAME' tab in your launcher settings
3. Scroll down to the 'Renderer' section
4. Set 'DirectX 11' as your renderer and restart your launcher

Also, please make sure your graphics drivers are fully up-to-date or are running the latest recommended driver version, as this may also affect your crash.

If this did not fix the error, please contact our support with as much information as possible!

 

Game opens as a black screen:

If running Path of Titans causes you to see a black screen, but will hear audio and music from the game, this may be caused by your Windows or Drivers being out of date. We would recommend ensuring all Drivers are kept fully up to date, as well as your Windows version. You can update your Windows version by following our link here: https://alderongames.com/windows-outdated