Launcher Errors and Issues PC Masterlist

In this article we will talk about some of the more common errors and crashes some of you may have encountered while playing Path of Titans and some things you can try to solve them. We also highly recommend you contact our support as they can walk you through these steps and document any additional issues you may be experiencing.

 

Launcher Issues

Launcher refuses to open

Possible Solution:

• Ensure that your Windows operating system version is up to date, as our launcher and game may not support outdated versions of Windows 10 or 11. You can do so by following our link here: https://alderongames.com/windows-outdated
• Check that you do not have an antivirus program or firewalls that are blocking the launcher. We would suggest temporarily disabling them while using the launcher. If there is an antivirus/firewall program that is blocking our program, you will need to whitelist our program so it is not blocked.

 

Launcher infinitely looping/restarting

Possible Solution:

This error will require you to completely uninstall the launcher via your add/remove programs on your PC. After uninstalling you will need to restart your computer.
After your computer has completely rebooted, you will need to download the latest launcher installer from our website: https://alderongames.com/ 

 

Path of Titans 'Play' button is not working

This error can be caused by your Windows version being out of date.

Possible Solution:

Please make sure that you meet the requirements for Path of Titans for Windows devices, which is Windows 8.1 or later. If you are running an earlier version of Windows, such as Windows 7, then Path of Titans will not work on your PC.

 

Launcher Errors

 

ENOTFOUND

This particular error is caused by a DNS (Domain Name System) / internet connection issue.

Possible Solution:

We would suggest restarting your internet or waiting a few hours before trying again. This may also be an issue with an antivirus program interfering with your connection to our servers, so we would recommend temporarily disabling it while you are playing Path of Titans.

 

EPERM: Operation not permitted

This is a permissions error, this is usually caused when the user runs the launcher as an admin at one point in time, which can cause issues with the file permissions.

Possible Solution:

You will need to close your launcher and follow these instructions:

1. Open your file directory, and open (C:\Program Files\Alderon Games)
2. Delete the game dir file (Path of Titans-demo)
3. Open the launcher as a normal user and try again

ETIMEDOUT

This error appears when the connection from your launcher and our login server is interrupted. There are several things you may need to do to resolve this issue.

Possible Solutions:

• Please make sure you do not have an antivirus program that is blocking you from logging into the launcher. We would suggest temporarily disabling it while you attempt to login. If you do have an antivirus program that is blocking our program, you will need to whitelist our program so it is not blocked.
• Make sure you have a stable internet connection when logging into your Alderon Games account in our launcher. If you have a fast internet speed and don't have connection issues playing other video games or streaming services, then this is most likely not the issue.
• Update your Windows operating system to the latest version, as our launcher and game do not support older versions of Windows 10 or 11. You can do so by following our link here: https://alderongames.com/windows-outdated
• Delete your launcher cache in the launcher files. We will provide a step by step instruction on how to do so below:

1. Open the Alderon Games launcher settings by clicking on the Cogwheel icon next to your username. Then select the Game tab. In the Game tab, click on the Folder icon in the Installation Directory section.
   
   
   
   
2. Once open, you will need to left click on your LauncherCache file once. Once that file is selected (it will look highlighted in blue in Windows 10, or a blue checkmark in Windows 11), simply press Shift + Delete on your keyboard at the same time and click on the Yes button. You can also right-click on the file once to open up several options and select the delete option. 
   
   
   
   
3. After deleting your launcher cache, restart your launcher and log into your Alderon Games account like you have before. Please make sure to not delete any other files, as this will most likely cause issues with your launcher and result in you needing to completely uninstall the launcher and re-download it.
   

Failed to download content

This error can be caused by issues with your internet connection, or a program on your computer may be blocking Path of Titans from downloading properly.

Possible Solutions:

• Please ensure that you do not have an antivirus program or firewalls that are blocking you from downloading. We would suggest temporarily disabling them while you attempt to download or update Path of Titans. If you do have an antivirus program that is blocking our program, you will need to whitelist our program so it is not blocked.
• Make sure you have a stable internet connection when attempting to download or update Path of Titans on our launcher. If you have a fast internet speed and don't have connection issues playing other video games or streaming services, then this is most likely not the issue.

 

Missing Game Files

Possible Solution:

This error will require a clean reinstall. To do this you will need to uninstall your launcher, and then delete your app data with the following instructions: 

1. Press your Windows Key and type in %appdata*
2. Press the Enter key
3. Delete both Alderon Launcher folders, as shown below:
   
   

 

Outdated Windows error still appearing after updating

This error is usually caused by having compatibility mode on. With this enabled it attempts to run the program on an older version of Windows, which is most likely a version we do not support, as we don't support old Windows 10 or 11 versions. 

Possible Solution:

1. Locate your Alderon Games Launcher file via your desktop shortcut or using the Windows 10/11 search bar, right click the file/shortcut and select the 'Properties' option
2. Upon opening the Properties window, open the Compatibility tab and un-check the 'Run this program in compatibility mode for:' box

Unhandled Exception: 0xc06d007e

This error is typically caused by either Windows N or antivirus disabling or removing game files such as Webroot.

Possible Windows N Solution:

Windows N does not contain the media files included in non-N versions of Windows. To be able to play the game, you must download the missing Windows files from Microsoft's website. You can go there yourself or use this link to the relevant Microsoft Support article.

 

Possible Webroot Solution:

This crash can occur when Webroot falsely flag and removes files from your game. To solve this issue, you must whitelist our software and repair the game files following the steps below:

1. Whitelist Path of Titans and the Path of Titans launcher in Webroot.
2. Start the Alderon Games Launcher.
3. Click on the cogwheel beside the PLAY button.
4. Select Scan and Repair.

Doing this should repair any damage caused by Webroot and let you play the game as normal.

If this did not fix the error, please contact our support with as much information as possible!

 

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION

Possible Solution:
This crash is most likely caused by programs such as MSI Afterburner, EVGA or Riva Tuner Statistics or similar programs that alter the computer fans which may intercept the game, causing the game to crash. We recommend uninstalling the program causing the crash to avoid the issue.

If this did not fix the error, please contact our support with as much information as possible!

 

Path of Titans Game Crashes and Errors

Crashing on start-up or stuck in loading screen

This issue can be caused by various issues such as out of date drivers or Windows versions, or your PC being unable to support and run Path of Titans. You can update your Windows version by following our this link.

If you have been active in the Public Test Branch, following these steps may solve your issue:

1. Press your Windows Key and type in %appdata%
2. Press the 'Enter' key and go to the file location: Appdata > Local > PathOfTitans > Saved
3. Delete the 'DatabaseCache' folder and restart your demo and launcher

 

Fatal Error: [File:C\Jenkins\workspace\UE53\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line 378]

This error is related to a conflict with 13900K/KF/KS or i9-14900K/KF/KS CPUs and Unreal Engine. As for any hardware-related issue we recommend you reach out to your hardware manufacturer or a computer repair specialist to ensure no new and unwanted issues are introduced to your device.

You can read more about this error here.

 

Fatal Error: [File:C\Jenkins\workspace\UE53\Engine\Source\Runtime\VulkanUtil.cpp] [Line: 1130]

This crash can be caused by running an outdated or corrupt graphics driver or OS.

Possible Solution:

Ensure that your graphics drivers are fully up to date. It is recommended to periodically or always do a clean installation of your graphics drivers. For OS related issues we recommend you reach out to a computer repair specialist to ensure no new and unwanted issues are introduced to your device.

 

Fatal Error: [File:Unknown] [Line: 859]

This crash error is most likely caused by your launcher attempting to run DirectX 12 as your renderer and may be fixed by changing your renderer settings to DirectX 11 in your launcher.

Possible Solution:

1. Click the cogwheel next to your username in the top right of the Alderon Games launcher
2. Select the 'GAME' tab in your launcher settings
3. Scroll down to the 'Renderer' section
4. Set 'DirectX 11' as your renderer and restart your launcher

Also, please make sure your graphics drivers are fully up-to-date or are running the latest recommended driver version, as this may also affect your crash.

If this did not fix the error, please contact our support with as much information as possible!

 

Game opens as a black screen:

Possible Solution:

If running Path of Titans causes you to see a black screen, but will hear audio and music from the game, this may be caused by your Windows or Drivers being out of date. We would recommend ensuring all Drivers are kept fully up to date, as well as your Windows version. You can update your Windows version by following our link here: https://alderongames.com/windows-outdated

 

 

If none of these fixes help with your issue, you can contact our support team by submitting a support ticket on our support website.