How to Receive a Refund

If you would like to request a refund on the Alderon Games Store, please e-mail [email protected] and include your order details such as your Alderon Games Account Name, your Alderon Games Account ID and the reference number of the orders you want to refund.

You can follow this guide if you are unsure on how to open a support ticket: https://support.alderongames.com/en/docs/16-how-to-open-a-support-ticket

You can find your Alderon Games account ID using this guide if you're unsure: https://support.alderongames.com/en/docs/12-finding-your-alderon-games-id


More information regarding refunds can be found at https://alderongames.com/legal/refunds.


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