When to Open a Support Ticket:
If you are having an issue regarding, but not limited to:
- Discord ban appeal
- Incorrect discord linked to AG account
- Missing orders or an extra order
- Refunds
- Missing e-mail regarding claiming order
Note: You may open a support ticket regarding any issue you may be having that involves the game or your Alderon Games account.
How to Open a Support Ticket:
You may open a support ticket if you find yourself with any of the above issues. To do this you may either e-mail [email protected]s.com and it will automatically open a ticket or visit https://support.alderongames.com/en/topics/new and follow the prompts.
The goal is to answer opened support tickets within 72 hours of receiving them, however, if you have waited more than seven days for a response or further help, please feel free to respond to the existing support ticket.