When to Open a Support Ticket:

If you are having an issue regarding, but not limited to:

1. Discord ban appeal
2. Incorrect discord linked to AG account
   
3. Missing orders or an extra order
4. Refunds
5. Missing e-mail regarding claiming order

Note: You may open a support ticket regarding any issue you may be having that involves the game or your Alderon Games account.

How to Open a Support Ticket:

You may open a support ticket if you find yourself with any of the above issues. To do this you may either e-mail [email protected] and it will automatically open a ticket or visit https://support.alderongames.com/en/topics/new and follow the prompts.

The goal is to answer opened support tickets within 72 hours of receiving them, however, if you have waited more than seven days for a response or further help, please make sure to check all email folders including spam, and feel free to respond to the existing support ticket if still not found.